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Terms of use and privacy policy

1. Privacy Policy

By virtue of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of These data and by which Directive 95/46/CE (General Data Protection Regulation) is repealed, we inform you that the data you provide us will be processed by the owner of this website for the following purposes:

"Contact" form: The data you provide us will be processed in order to answer your queries or requests and provide the services requested by you. In no case will your data be transferred to third parties except for legal / legal reasons.

"Reservations" form: The personal data provided in this section will be processed for the purpose of managing the reservations requested by you. In all cases, the data provided may be processed for the purpose of preparing internal statistics to improve our services. The personal data provided will only be kept as long as our commercial relationship is maintained, and will be blocked once it is terminated, during the period established by legal prescriptions, only available to Courts and Tribunals to attend to possible claims, after which, said data will be cancelled. The legal basis for the processing of your data is compliance with the contractual obligations assumed by you when requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informative and other types of communications (offers, events, congratulations). The data provided will be kept for this purpose as long as you do not request the cessation of advertising shipments. You will have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. You can exercise your rights of access, rectification, deletion, opposition, limitation of treatment at any time, by contacting the following email address: or the postal address indicated on the website itself.

Once your request has been received, we will send you a form to exercise the specific right requested, which you must complete and send us along with a photocopy of your ID or Passport. Once said documentation is received, we will attend to the exercise of your rights within the legally established deadlines and if you have not obtained satisfaction in the exercise of your rights, you may file a claim with the Control Authority, Spanish Agency for Data Protection: www.

2. Cookies

See cookie use policy

3. Registration of visits

Each time the Hostal Puerta Carmona server is accessed, the IP address from which the user is browsing will be collected and recorded, as will the pages they visit on the site. These data will be stored in a LOG file for statistical purposes and to determine the number of page views.


Hostal Puerta Carmona reserves, without the need for prior notice and at any time, the right to temporarily suspend access to its website and to make the modifications it deems appropriate to the page, the services or information offered, the presentation or location of the same and of the conditions of access and use of the web page. All information received on this website will be considered transferred to Hostal Puerta Carmona free of charge. Email will not be considered as a valid means for the purposes of filing claims. To do this, they must physically go to the address of the establishment, which will indicate in each case the channels to follow. Reproduction of the services or contents of the Hostal Puerta Carmona portal is not permitted under any circumstances.

All matters relating to the Hostal Puerta Carmona website are governed by Spanish law and are submitted to the jurisdiction of the corresponding Courts and Tribunals, waiving any jurisdiction that may correspond.

5. Veracity of the data

The user will be responsible, in any case, for the veracity of the data provided, reserving Hostal Puerta Carmona the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that proceed by law. Likewise, the user must be duly authorized to provide data from third parties. Only if you have the consent of future hostel guests, the user may provide such data. Such information, which will allow Hostal Puerta Carmona to provide a better service to its guests, is optional, therefore, its consignment by the user implies, under his sole responsibility, the assumption of the duty to inform those of the content of our Privacy Policy. Privacy prior to the provision of personal information.

6. Responsibility of the Hostel

Access to the page does not under any circumstances imply the existence of a commercial relationship between the user and Hostal Puerta Carmona. The portal only provides information about the establishment. The reservation of hotel nights on this website implies adherence and acceptance by the client of each and every one of the general conditions set forth herein. By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
2) That the data provided when making the reservation  are true, complete and concise.
3) Only those pages that appear within the web map are included in the web.
4) That access to this website is the responsibility of the user.
5) That once the reservation is made, Hostal Puerta Carmona will proceed to confirm the reservation directly with the client.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms and people.
7) The conditions and price of the reservation made will be communicated by Hostal Puerta Carmona in direct communication with the client.
8) That your card details are collected for the purpose of guaranteeing the reservation. The payment of the same will be made in cash and/or card at the Hostel and only in the case of cancellations or no-shows, the reservation will be canceled and the charge established in the rate conditions will be made.

8. Prices

The prices indicated are Retail Prices VAT included. The price includes: Price per night depending on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service as well as extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc... Check-in and check-out times are indicated in the "Services" section of this site.

9. Passports and visas

All travelers, without exception (children included), must carry their corresponding personal and family documentation in order, be it a passport or ID, according to current legislation. It will be on their behalf when the trips require it to obtain visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it can be requested by any authority. In the event that the granting of visas is rejected by any Authority, for particular reasons of the user, or their entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the itself, the hostel declines all responsibility for events of this nature, being the responsibility of the consumer any expense that arises, applying in these circumstances the conditions and rules established for any case.

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